Issue Base

View the Orignal ISSUEBASE at http://www.issuebase.com/

Don't use a BugBase, have an IssueBase. If NoBugDatabase needed, transcend this page!

Name: IssueBase

Problem: You need to track a bunch of code-related complaints, changes, workarounds, or bugs.

Context: You are developing a system with others and must satisfy all the DefectTrackingPatterns.

Forces: Requires the following roles:

• Requires at least one developer
• IssueDispatcher - Assigns issues to developers
• QualityAssurance - Closes solved issue once they are verified
• ConfigurationManagement - Does daily builds, scriptable activities

Solution: Use, adopt, or develop an IssueBase

An open source version of an IssueBase might be a MySQL/PHP/Apache combo, integrate that with some custom scripts, RevisionControlSystem, a good AutomatedBuild, and an AutomatedConfigurationManagementSystem - you have an IssueBase. Some say

Required Roles(people can double up or automate): Every Issue has the following data:

• id
• creation date
• type : Trouble Report(TR) or Change Request(CR)
• state : Open, Solved, Testing, or Closed
• priority : 1(high), 2(middle), 3(low)
• severity : A(critical), B(dangerous), C(moderate)
• origin
• owner
• version found & version fixed
• short description
• long description

The IssueBase is written in PHP/MySQL and is integrated with:

• custom tooled PHP scripts
• CVS code repository
• email system
• ODBC based tools

An integrated IssueBase uses all the DefectTrackingPatterns

• TrackingTool - Tracks every issue
• AutomatedTodoList - Issue can be ChangeRequests
• DocumentWork - Long descriptions allow lengthy data
• CoordinateEfforts - network access and multiple owners
• DifferentiatePriorityAndSeverity - Allows dispatcher fine control
• BugLifeCycle - Issues are never deleted, their entire lifecycle is recorded
• FixedIsNotClosed - QualityAssurance must closed a solved issue
• IncidentsAndFaults - TR descriptions
• ReviewsBeforeBigChanges - QualityAssurance reviews releases before approving the big ones.
• DefectTrackingRoles - QualityAssurance and ConfigurationManagement(tools) track all changes

Resulting Context: You now have excellent logging of issues, a way to measure your team's performance, almost universal extendability, and you satisfy the DefectTrackingPatterns.